Consumer 10.0: How the Pew Trusts aided credit card reform
It was early 2007, and Michael Roster and Dwane Krumme each viewed the credit card industry with growing dismay. Each had played a role in its development – Krumme as a banker, and Roster as a prominent industry lawyer. Now, each saw that the business had turned into a trap for unwary consumers dragged down by billions of dollars in tricky fees and sky-high penalty
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